ITIL V4 Foundations Training Boot Camp
What you'll learn
Training overview
What's included
Everything you need to know
- 90-day extended access to Boot Camp components, including class recordings
- 100% Satisfaction Guarantee
- Exam Pass Guarantee
- Exam voucher
- Free 90-day Infosec Skills subscription (access to 1,400+ additional courses and labs)
- Knowledge Transfer Guarantee
- Unlimited practice exam attempts
Syllabus
Training schedule
Day 1
ITIL 4 overview
- Introduction to ITIL
- Key concepts of ITIL
The ITIL framework
- The four dimensions of service management
- The ITIL service value system
The ITIL guiding principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
Optional group & individual study
Day 2
The ITIL service value system
- Governance
- The service value chain
- Continual improvement
Key ITIL practices
- Continual improvement
- Service level management
- Change control
- Incident management
- Service request management
- Service desk
- Problem management
Other ITIL practices
- General management practices
- Service management practices
- Technical management practices
Optional group & individual study
Day 3
Exam review
Exam
What makes the Infosec ITIL V4 prep course different?
You can rest assured that the ITIL V4 Foundations training materials are fully updated and synced with the latest version of the exam. With 20 years of training experience, we stand by our ITIL V4 Foundations training with an Exam Pass Guarantee. This means if you don’t pass the exam on the first attempt, we’ll pay for your second exam at no additional cost to you!
Guaranteed results
Our Boot Camp guarantees
Exam Pass Guarantee
If you don’t pass your exam on the first attempt, get a second attempt for free. Includes the ability to re-sit the course for free for up to one year (does not apply to CMMC-AB Boot Camps).
100% Satisfaction Guarantee
If you’re not 100% satisfied with your training at the end of the first day, you may withdraw and enroll in a different online or in-person course.
Knowledge Transfer Guarantee
If an employee leaves within three months of obtaining certification, Infosec will train a different employee at the same organization tuition-free for up to one year.
Who should attend
Before your Boot Camp
Prerequisites
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